General Terms and Conditions of Sale
Preamble
The website accessible at www.uneautrechambre.com (hereinafter "the Site") is owned and operated by BAILLY, a Société par Actions Simplifiée (SAS) with a share capital of €1,908,874.00, registered with the Paris Trade and Companies Register under number B 948 596 630, whose registered office is located at 3 rue Bailly, 75003 Paris. Intracommunity VAT number: FR22948596630.
For any information, you can contact us:
- by email: contact@uneautrechambreparis.com
- by phone: +33(0)1.48.04.77.76
In the context of these general terms and conditions of sale (hereafter "GTCS"), Hotel Une Autre Chambre and the customer are referred to together as the "Parties" and individually as a "Party".
These GTCS apply to all reservations made, whatever the customer's country of origin and whatever the currency used. Any reservation implies full acceptance of these GTC.
Hotel Une Autre Chambre reserves the right to modify these GTCS at any time. The applicable GTCS are those in force on the date of confirmation of the reservation.
ARTICLE 1: Glossary
In the present General Terms and Conditions of Sale, the terms below will have the following meaning:
- Confirmation Email: Electronic mail sent by Hotel Une Autre Chambre at the end of the reservation or order process. It summarizes the elements of the reservation validated by the Customer and confirms receipt. This e-mail constitutes final confirmation of the reservation.
-Reservation Confirmation: Electronic document summarizing the main characteristics of the services reserved by the Customer (type of room, dates of stay, additional services). Confirmation takes place after the Customer's bank details have been entered for payment or guarantee, followed by final validation.
- Contract: Agreement formed between the Customer and Hotel Une Autre Chambre, covering the supply of services actually ordered by the Customer, including accommodation, any catering and ancillary services.
- Customer: Any natural person of legal age, having full legal capacity, contracting on a personal basis for private or professional needs, and having made a reservation with the establishment.
- Reservation Request: Manifestation of desire expressed by the Customer to reserve one or more rooms, made via mobile services, the Internet, telephone or any other communication channel.
- Mobile Services: All technologies enabling access to the Internet from a mobile terminal (smartphone, tablet) to consult and reserve the services offered by the hotel Une Autre Chambre.
- Online Reservation: Reservation operation carried out by the Customer directly on the website www.uneautrechambre.com, including the selection of services and the entry of personal and banking information.
- Off-line Reservation: Reservation made other than on-line, in particular by telephone or e-mail, giving rise to a registration procedure in accordance with these General Terms and Conditions of Sale.
- The Hotel: Refers to the establishment Une Autre Chambre, located at 3 rue Bailly, 75003 Paris, offering in particular temporary accommodation, catering and complementary services.
- Services: All the services offered by the hotel Une Autre Chambre, in particular room rental, the provision of breakfasts, and any other service ancillary to temporary accommodation, the characteristics of which are specified on the website www.uneautrechambre.com, in accordance with article L. 111-1 of the French Consumer Code.
- Extras: Optional services complementary to the main reservation, such as private transfers, gourmet breakfast, bottle of champagne, bouquet of flowers, etc., available for purchase before or during the stay.
- Website: Electronic service operated by the hotel Une Autre Chambre, accessible at www.uneautrechambre.com, allowing in particular the consultation of offers and the reservation of services.
- WAP: Communication protocol allowing access to the Internet via a mobile terminal, facilitating in particular the consultation and reservation of hotel services.
ARTICLE 2: Scope of application
2.1 Extent
2.1.1. These General Terms and Conditions of Sale (GTCS) apply, without restriction or reservation, to all services offered by the hotel Une Autre Chambre on its website www.uneautrechambre.com, by email and by telephone, in particular the reservation of rooms as well as additional services related to temporary accommodation.
2.1.2. They govern all service reservation operations carried out by the Customer, whether online or via any other communication channel.
2.2 TerritoryThe services presented on the site are intended to be provided exclusively in the Une Autre Chambre establishment, located at 3 rue Bailly, 75003 Paris, to the exclusion of any other location.
2.3 Duration
2.3.1. These General Terms and Conditions of Sale are applicable for as long as the services provided by Hotel Une Autre Chambre are available online at www.uneautrechambre.com.
2.3.2. The hotel reserves the right to suspend or terminate, temporarily or permanently, access to its website or online reservation space, without notice or compensation.
2.3.3. The hotel cannot be held responsible in the event of temporary or definitive unavailability of the website or reservation area, whatever the cause or duration.
2.4 Legal status
2.4.1. The present General Conditions are subject to the provisions of the French Consumer Code, in particular articles L.121-16 et seq.
2.4.2. All bookings, whether made online at www.uneautrechambre.com or offline (by telephone or email), are subject to full acceptance of the present General Terms and Conditions, as well as the specific pricing conditions applicable to each service.
2.5 Purpose
2.5.1. The purpose of the present General Terms and Conditions is to define the rights and obligations of the Parties in the context of the reservation of services offered by the hotel Une Autre Chambre.
2.5.2. They govern all the stages necessary for making, managing, monitoring, modifying and validating reservations.
ARTICLE 3: Capacity and acceptance of the Customer
3.1 Absence of right of retraction
The Customer does not benefit from any right of retraction when purchasing a stay, whether Online or Offline. In accordance with article L. 221-28 12° of the French Consumer Code, the right of withdrawal does not apply to contracts for the provision of accommodation services, other than for residential purposes.
Any request for cancellation will therefore be subject to the specific conditions of the reservation, which the Customer must consult beforehand.
3.2 Legal capacity
The Customer declares that he/she has full legal capacity to enter into the contract, that he/she is of legal age under French law, and that he/she is not the subject of a legal protection measure, such as guardianship or curatorship.
The Customer undertakes to use the Site in accordance with these General Terms and Conditions of Sale (GTCS), both for his/her own account and for that of the Beneficiaries of the services that he/she has ordered on the Hotel's Internet Site, in his/her capacity as agent (hereinafter the "Beneficiaries").
The Customer acknowledges that these General Terms and Conditions of Sale also apply to the Beneficiaries.
The Customer assumes financial responsibility for the use of the Hotel Web Site, whether on his own behalf or on behalf of the Beneficiaries, unless he can prove that fraudulent use was made without fault or negligence on his part.
The Company reserves the right to refuse any contractual relationship with a Customer who makes fraudulent use of the Hotel's Internet site or who does not comply with these GTC.
We remind the Customer that, in accordance with article 313-1 of the French Penal Code:
"Fraud consists of deceiving a natural or legal person, either by using a false name or a false capacity, or by abusing a real capacity, or by resorting to fraudulent maneuvers, in order to determine to hand over funds, goods or a service, or to agree to an act producing obligations or discharges. Fraud is punishable by five years' imprisonment and a fine of €375,000."
The Hotel reserves the right to request, upon the Customer's arrival, an official identity document including, in particular, the date of birth.
3.3 Acceptance of the General ConditionsThe Customer acknowledges that the present General Conditions form an integral part of the contract concluded with the Hotel.
3.4 Presentation of contractual documents
The Customer accepts that the General Conditions, the documents presenting the services and the specific rates, as well as the ordering procedures, are presented to him on line on the website www.uneautrechambre.com for the purposes of concluding the contract.
3.5 Prior information
The Customer declares that he has obtained, prior to any reservation validation, all the necessary information on the services offered, either via the website www.uneautrechambre.com, or from the staff of the establishment (by telephone, e-mail or in person).
3.6 Consultation and acceptance
The Customer acknowledges having read and accepted the present General Conditions as well as all the terms of the commercial proposal before finalizing his reservation.
Any validation of a reservation, whether it is made On-line or Off-line, necessarily implies prior consultation and unreserved acceptance of the present General Conditions.
3.7 Electronic signature
The Customer expressly accepts that the entry of his/her banking information, acceptance of the General Conditions and validation of the reservation constitute an electronic signature within the meaning of article 1367 of the Civil Code (formerly article 1316-4), having, between the Parties, the same legal value as a handwritten signature.
3.8 Personal use
The Customer declares that he is making any reservation for his personal needs and not for resale or subletting.
3.9 Consultation and archiving
The Customer may consult, download and print these General Conditions at any time via the www.uneautrechambre.com website, notably in the dedicated "General Conditions of Sale" section.
3.10 Completion of administrative documentsOn arrival, the Customer is required, on presentation of his or her identity document, to complete a registration form and, where applicable, an individual police form, in accordance with the provisions of article R. 611-42 of the Code de l'entrée et du séjour des étrangers.
ARTICLE 4: CONTENT OF THE SITE
4.1. Information published on the site
The site www.uneautrechambre.com provides the following information:
- The complete identification of the company SAS BAILLY (company name, head office address, e-mail address).
- The essential characteristics of the accommodation offered:
(available in the "Our Rooms & Suites" section, during the booking process via the availability calendar and the choice of room).
Please note: the photographs are not contractual: the decoration, layout and dimensions of the rooms may vary within the establishment.
- The rates applied for each accommodation service and additional services.The payment methods accepted.
- The General Terms and Conditions of Sale.
- The period of validity of the offers and their rates.
- The minimum length of stay, if applicable.
- The absence of right of withdrawal and, if applicable, the cancellation terms.
4.2. Languages available
The site is available in French, English, Italian, German and Spanish.
ARTICLE 5: BOOKING
5.1. The Customer selects the services offered on www.uneautrechambre.com, with or without additional options ("Extras"), according to clearly displayed rates.
The Customer acknowledges having read all relevant information before booking.
The Customer is solely responsible for the choice of services and their suitability for his or her needs.
The Hotel cannot be held responsible in this respect.
The reservation is deemed accepted once the Customer clicks on "CONFIRM RESERVATION".
5.2. Reservation process On-line:
- Selection of the number of adult(s)
- Selection of the number of child(ren)
- Possible entry of a promotional code.
- Selection of arrival and departure dates on the dynamic calendar.
- Display of availability.
- Choice of room, rates and possible Extras.
- Display of the reservation summary.
- Entry of personal information (identity, email, telephone, etc.).
- Validation of the General Terms and Conditions of Sale and the confidentiality policy.
- Possibility of indicating special requests (not guaranteed unless confirmed in writing by the Hotel).
- Secure on-line payment and immediate confirmation with reservation number.
Off-line:
Based on the information provided by the Customer, the Hotel sends the Customer an offer with the rates for the services available and a link to the General Terms and Conditions of Sale.
The Customer provides the Hotel with all the information required to create the reservation (surname, first name, e-mail address, telephone number, bank details, etc.).
The offers issued are valid for 24 hours.
5.3 Sales conditions for the rates
- Flexible rate - Reservation of one (1) to four (4) nights
A deposit, corresponding to the amount of the first night (excluding additional services and tourist tax), made via a secure 3D-Secure banking system, is required to confirm the reservation.
Cancellation is free of charge, with full refund of the security deposit, up to 3:00 pm (French time) two (2) days before the scheduled arrival date.
In the event of cancellation of a reservation at the Flexible rate beyond this deadline, and for whatever reason, the amount corresponding to the first night (excluding additional services and tourist tax) will be retained by the Hotel and invoiced to the Customer as damages, in compensation for the prejudice suffered.
- Semiflex rate - Reservations of five (5) nights or more
A deposit corresponding to 30% of the total amount of the stay (excluding additional services and tourist tax), made via a 3D-Secure banking system, is required at the time of booking in order to confirm the reservation.
Cancellation is free of charge, with full reimbursement of the deposit, up to 3:00 pm (French time) three (3) days before the scheduled arrival date.
In the event of cancellation of a reservation at the Semiflex rate beyond this deadline, and for whatever reason, the amount corresponding to 30% of the total stay (excluding additional services and tourist tax) will be retained by the Hotel and invoiced to the Customer as damages, in compensation for the loss suffered.
- Non Refundable rate
A deposit corresponding to 100% of the total amount of the stay (excluding additional services and tourist tax), made via a 3D-Secure banking system, is required at the time of booking in order to confirm the reservation.
In the event of cancellation of a reservation at the Non-Refundable rate, for whatever reason, the amount corresponding to 100% of the total stay (excluding additional services and tourist tax) will be retained by the Hotel and invoiced to the Customer as damages, in compensation for the loss suffered.
Rates including breakfast (Flexible B&B, Semiflex B&B and Non-Refundable B&B)
For all bookings with breakfast included, any services not used will not be subject to any rate adjustment and/or refund.
5.4. Reservations for four (4) rooms or more
The Customer may reserve a maximum of three (3) rooms on the Site. If you wish to reserve a greater number of rooms, or if you require any other services not listed on the Site, please contact the Hotel directly.
For bookings of four (4) rooms or more, group conditions may apply, requiring the payment of a deposit by the customer and the application of special cancellation and modification conditions. For further information, please contact the Hotel.
5.5. Formation of the Contract
The Contract is concluded :
- When the reservation is confirmed by the Hotel with attribution of a reservation number.
- After express acceptance by the Customer of the General Terms and Conditions of Sale and validation of his/her reservation.
A confirmation e-mail is sent to the Customer, summarizing all the elements of the reservation.
5.6. Modification of the Contract
Any request for modification must be made in writing and addressed to the Hotel. It will not be considered accepted until the Customer has received written confirmation from the Hotel.
Any extension of the stay will be subject to the same conditions of sale as those accepted at the time of the initial reservation, and billed at the rate in effect on the date of the request for modification.
5.7. Contract cancellation
Any request for cancellation must be made in writing and addressed to the Hotel. It will not be considered accepted until the Customer has received written confirmation from the Hotel, in accordance with the conditions of sale accepted at the time of booking.
In the event of cancellation, if full or partial payment for the booking has been made online, the corresponding amount will be refunded after deduction of any cancellation charges, with the exception of Non-Refundable offers.
5.8. Early Departure
In the event of interruption of the stay, the amount of the night following the day of early departure will be invoiced, with no right to reimbursement or to any credit or exchange for the Customer as financial compensation for the prejudice suffered.
In the event of reservation with payment during the reservation process, no reimbursement will be granted as a result.
5.9. Late check-out
Unless special arrangements have been made by the hotel, check-out must be before 12 noon. Beyond this time, a surcharge of €80/hour will be applied until 3pm. Thereafter, an additional night will be charged at the current rate.
5.10. Nominative reservations
Reservations are personal and cannot be transferred
.5.11. Additional note:
In the event of a dispute concerning a reservation and/or a previous stay, the Hotel may refuse any new reservation request from the same Customer.
6 ARTICLE 6: RATES & PRICE CONDITIONS
6.1. Display of ratesThe prices relating to the reservation of services are indicated before and during the reservation process.
They are valid in real time according to the terms and conditions set out in article 5.2.
For reservations made off-line (by telephone or e-mail), the rates communicated are valid at the time of the Customer's request and for a period of 24 hours.
The specific pricing conditions applicable to each type of room or additional service are specified when the Customer chooses the service.
6.2. Prices of services are established according to the economic conditions in force at the time the rates are defined, and are expressed in euros (€).
The Hotel reserves the right to modify prices at any time before confirmation of the reservation.
However, once the reservation has been confirmed, the price of the stay may not be modified until the date of departure.
6.3. Prices are per room, for the number of people and for the date(s) selected.
Unless a special supplement is paid, the stay includes by default:
- Check-in from 3pm,
- Check-out no later than 12pm.\
- Upon arrival, a bank pre-authorization in the amount of €150 and valid identification for each occupant will be required.
In the event of departure not in the presence of the customer, the establishment reserves the right to debit the credit card left in the imprint at check-in.
6.4. Applicable taxes
Prices shown are in euros (€) and include all taxes, including VAT at the rate in force on the day of booking confirmation.Any change in the applicable VAT rate will be automatically reflected in the prices shown.
6.5. Payments in foreign currenciesIf payment is made in a currency other than that of the country of establishment, any conversion or bank processing charges will be borne exclusively by the customer.
6.6. Currency of paymentAll reservations are invoiced and payable in euros (€), unless expressly stated otherwise during the reservation process.
6.7. Additional servicesUnless specifically mentioned, the additional services ("extras") selected by the Customer are not included in the initial price of the room.
Some additional services validated at the time of booking may be payable immediately if the rate selected does not correspond to a Flexible rate.
These services are also subject to VAT at the rate applicable on the day of booking.
6.8. Visitor's taxThe visitor's tax, set by the municipality of Paris, is applicable per day and per adult.\nIt is payable directly on site at the time of stay, and its amount is subject to change without notice.
6.9. Any change in the rate of VAT applicable between the date of booking and the date of consumption of the stay (and additional services) will automatically be applied to the rates invoiced.
6.10. Variation in rates according to exchange ratesWhere the rate must be paid on site in local currency, differences may arise from the rate initially communicated at the time of booking, due to variations in the exchange rate between the date of booking and that of the stay.
6.11. Damage and theftAny missing object found in the room will be billed to the Customer at the current rate, available on request from reception.
In the event of damage to the room, common areas or equipment, the Hotel reserves the right to bill the Customer for the total cost of repairs and/or replacements required.
ARTICLE 7: PAYMENT
Our site uses some of today's most advanced Internet security technologies.
All reservation steps are secured using Secure Socket Layer (SSL) technology, the benchmark in this field.
The security certificate used is issued by the accredited third-party company SystemPay by Lyra, and is used by the Availpro reservation system and the Medialog hotel management software.
In addition, the reservation system is hosted in a secure server environment equipped with biometric security, firewalls and other advanced technologies to prevent interference and intrusion.
7.1. On-line payment
For a rate subject to on-line payment, the debit is made upon completion of the reservation by the Customer, via a secure computer process.\nAt the time of on-line payment, the amount debited includes the price of the accommodation and the corresponding taxes. Any additional or "Extra" services booked and delivered by the Hotel during the Customer's stay, and which have not been paid for in advance at the time of booking, must be paid for by the day of departure at the latest.
7.2. Reservation guaranteeThe Customer pays the deposit via the reservation engine (On-line) or by payment link sent by email (Off-line), where the entry of payment information is secured by SSL encryption.
Under no circumstances will the Hotel request the security code (CVV) of the Customer's credit card, with the exception of reservation requests for additional services made in the name and on behalf of the Customer with a third-party merchant (restaurant, tourist site, etc.) requiring the communication of this information.
7.3. Payment to the Hotel
Any outstanding balance must be paid directly to the Hotel during the stay, except in the case of special conditions or rates requiring full payment at the time of booking. In this case, payment is made in accordance with the contractual conditions previously accepted by the Customer.
7.4. Credit card verification
The service provider SystemPay by Lyra, chosen by L'Hôtel to secure online payments, verifies the validity of the Customer's credit card. If the card is refused for any reason whatsoever (stolen card, blocked card, ceiling reached, input error, etc.), the Customer must contact his/her bank to identify the source of the problem, and then contact the hotel to confirm the reservation and method of payment.
7.5. Bank pre-authorization
At check-in, a bank pre-authorization of €150 per room will be requested as a guarantee. This pre-authorization will not be debited, but may be used in the event of damage or non-payment. The pre-authorization will be cancelled after verification of the good condition of the room and accounts.
7.6. Invoicing at the end of the stay
After the stay, the Hotel will issue an invoice in duplicate. One copy will be given to the Customer on departure, either in hard copy or by email, according to the Customer's choice.
7.7. If the Customer's bill exceeds 1,000 Euros during his or her stay and payment has not been made online, the Hotel may require advance payment for the services provided during the stay, in accordance with the terms and conditions set out in this article.
7.8. Refusal of payment by cheque
Payment by cheque is not accepted, whether for accommodation or for any other service or product provided by the Hotel to the Customer.
ARTICLE 8: CLAIMS
8.1. For all claims, the Customer is invited to send a letter or an email to:
Hôtel Une Autre Chambre
3 rue Bailly, 75003 Paris
Email: contact@uneautrechambreparis.com
8.2. Guarantee of conformity
The Hotel is bound by the guarantee of conformity of services, under the conditions set out in article L. 111-2 of the French Consumer Code, without prejudice to any additional contractual guarantee that may be agreed in writing between the parties, outside these general conditions.
8.3. Accuracy of information
The Hotel makes every effort to ensure that the photographs, graphic representations and texts provided give as accurate an idea as possible of the services offered. However, the photographs are not contractual, as the different rooms, although all at the same price, may have different dimensions and variations in furniture, decoration or renovations.
Unless a specific request for a particular room has been confirmed in writing, the customer may not make any claim concerning these variations, provided they do not affect the essential characteristics of the service.
8.4. Responsibility in the event of force majeure
The Hotel cannot be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, an act of a third party, the Customer or its partners, such as the unavailability of the Internet network, the impossibility of access to the website, external intrusions, computer viruses, or in the event of on-line payment refused by the Customer's bank.
8.5. Internet access
Although the Hotel offers a wifi internet access service, in the event of total or partial failure of this service, not attributable to the establishment, during the stay, the Customer will not be able to cancel the reservation, obtain a refund or compensation.
8.6. Liability for indirect damage
The Hotel will not be held liable for indirect or immaterial damage, such as loss of profit, operating loss, or any damage resulting from an act of a third party, the Customer or its partners.
8.7. Hypertext links
Hypertext links present on the www.uneautrechambre.com website may lead to other sites.
The Hotel cannot be held responsible for the content of these sites or the services they offer.
8.8. The Customer undertakes to use the safe in the room for all valuables and sums of money up to a value of 3,000 euros. Objects or sums of money worth more than 3,000 euros may be deposited in the hotel's central safe.
8.9. In the event of a problem affecting the reserved room (such as unforeseen breakdowns, major damage or other urgent situations), the Hotel reserves the right to relocate the Customer to another establishment or another equivalent room within a reasonable period of time.
The Customer will be informed as soon as possible and will be taken care of by L'Hôtel to minimize any inconvenience.
The Hotel undertakes to offer a satisfactory alternative solution at no additional cost to the Customer, except in the event of exceptional circumstances.
ARTICLE 9: MÉDIATEUR
In accordance with the provisions of articles L. 611-1 and R. 612-1 et seq. of the French Consumer Code concerning the amicable settlement of disputes, when the consumer has sent a written complaint to the professional and has not obtained satisfaction or a response within two months, he may submit his complaint free of charge to the consumer mediator.
The competent mediator is currently:
MTV Médiation Tourisme Voyage
BP 80303
75823 Paris Cedex 17
E-mail: info@mtv.travel
Website: https://www.mtv.travel
The mediator must be contacted within a maximum of one year of the initial complaint.
ARTICLE 10: ONLINE DISPUTE SETTLEMENT PLATFORM
In accordance with Article 14 of Regulation (EU) n°524/2013, we inform the Customer that he/she has the possibility of lodging a complaint on the online dispute settlement platform set up by the European Commission (RLL platform).\The RLL platform can be accessed by clicking on the following link: https://ec.europa.eu/consumers/odr.
ARTICLE 11: DATA PROTECTION, PRIVACY AND PRIVACY, IMAGE RIGHTS
11.1. Data collection
The information requested during the secure reservation process is mandatory (indicated by an asterisk) to enable the Hotel, as data controller, and its service providers (payment, online reservation) to process the order, manage the customer file and send the newsletter.
The Customer may agree to receive special offers and information on new Hotel services by email. The Customer may unsubscribe at any time by clicking on the dedicated link in the e-mail.
The information collected is kept in accordance with current legislation.
The Customer has the right to access, rectify, oppose and delete information concerning him or her by contacting contact@uneautrechambreparis.com.
11.2. Telephone canvassing
The Customer accepts that theHotel may collect his telephone data for the proper performance of the services.
In accordance with the French law n°2014-344 of March 17, 2014, the Customer may register free of charge on the BLOCTEL (www.bloctel.gouv.fr) telephone canvassing opposition list.
11.3. Image rights
The reservation of overnight stays and/or additional services in the establishment does not confer any right to audiovisual recording, filming or photography on the premises of the Hotel, including the rooms, for commercial, promotional, advertising or press relations purposes. Any shooting or reproduction of the premises of the establishment for public purposes is subject to the prior authorization of the Hotel Management, under penalty of sanctions for counterfeiting, in accordance with the Intellectual Property Code.
ARTICLE 12: MISCELLANEOUS
12.1. Applicable law
These general terms and conditions are governed by French law.
12.2. Validity of provisions
If any provision of these conditions is declared null and void, it will be deemed unwritten, without affecting the validity of the other provisions.
12.3. Non-smoking
All rooms are non-smoking. In the event of non-compliance, a cleaning charge of 150 euros will be billed to the Customer's credit card.
12.4 Decorative objects
Certain decorative objects in the rooms may be purchased. If an item is taken away by mistake, the Hotel will charge the Customer's credit card, according to the rates available at reception.
12.5. Accessibility
The hotel does not have wheelchair access. For other handicapped situations, we invite customers to inform us of their needs at the time of booking.
