Une Autre Chambre Frequently Asked Questions

On our website, you can book between one (1) and three (3) rooms per reservation, subject to the current terms and conditions. For any reservation request of four (4) rooms or more, the hotel reserves the right to apply specific terms and conditions of sale and cancellation. Please contact our Ambassadors by email at contact@uneautrechambreparis.com.

The maximum occupancy is regulated and varies by room type. We therefore ask that you specify the number of guests per room when checking availability. We also recommend that you carefully review the terms and conditions associated with the rates offered so that you can choose the option that best suits your needs.

For safety reasons, children aged 0 to 13 must stay in the same room as an adult, subject to the room’s maximum occupancy. Children aged 14 and older may stay in a separate room. However, legal guardians, who must be present at the hotel, remain fully responsible. This information must be provided prior to your stay so that our staff can prepare the room accordingly (removal of alcoholic beverages). The hotel does not permit unaccompanied minors to stay on the premises. For specific information regarding our hotel’s policy on children, please contact our Ambassadors directly at contact@uneautrechambreparis.com.

Breakfast is not included in the room rate, unless otherwise specified at the time of your reservation (B&B rate or special offer). If the rate you selected does not include breakfast, you will be given the option to add it at a discounted rate during the booking process.

Comfort and accessibility for guests with limited mobility are our top priorities, and our team is trained to assist guests with specific needs.

However, due to the layout of our building, we are unfortunately unable to accommodate guests in wheelchairs. To ensure that your needs are fully addressed, we invite you to contact our Ambassadors directly at contact@uneautrechambreparis.com to obtain a detailed list of available facilities and services and to confirm their availability during your stay.

If you encounter a problem or receive an error message during the booking process, please contact our Ambassadors directly at contact@uneautrechambreparis.com. They will review all the necessary details to help you complete your booking.

For same-day arrivals, you can make your reservation directly on our website. You can also contact our team by phone at +33 (0)1 48 04 77 76 and/or by email at contact@uneautrechambreparis.com.

Yes, it is certainly possible to book a stay on behalf of someone else. If you already know your desired dates, we invite you to contact our Ambassadors directly by phone at +33 (0)1 48 04 77 76 or by email at contact@uneautrechambreparis.com. They will be delighted to assist you in organizing the reservation and personalizing the experience. If you prefer to offer more flexibility, you can also choose one of our gift certificates via our official website, allowing your guest to select their own dates and enjoy their stay with complete freedom.

You have several options:

• Check your spam folder to see if you received your Booking Confirmation.

• If you haven’t received anything, you can contact our Ambassadors at contact@uneautrechambreparis.com to get your confirmation number or request that the email be resent. For security reasons, you will be asked to confirm your first and last name, email address, phone number, and dates of stay.

To modify or cancel your reservation, please follow the steps below:

• Review the terms and conditions:

Check the terms and conditions of sale and cancellation applicable to your reservation, as any modification and/or cancellation depends on the type of fare selected and other related criteria.

• Cancellation deadline:

Please refer to the terms listed on your booking confirmation to find the applicable cancellation deadline.

• Modify or cancel a reservation made on the hotel’s website:

You can modify or cancel your reservation from your Booking Confirmation. You can submit your request in writing to our Ambassadors at contact@uneautrechambreparis.com.

• Modifying or canceling a reservation made by phone or email:

You can submit your request for a change or cancellation in writing to our Ambassadors at contact@uneautrechambreparis.com.

For security reasons, you will be asked to confirm your first and last name, email address, phone number, and dates of stay.

Our Ambassadors are not authorized to modify or cancel a reservation made through a third-party travel agency or online booking platform (such as Booking.com, Expedia, etc.).

Any request for a modification or cancellation must be made directly to the relevant travel agency or online booking platform.

You may cancel your reservation and receive a refund for any amount paid to the hotel only if the terms and conditions of sale and cancellation applicable to your reservation permit it.

Refunds are processed within a maximum of 72 hours following the cancellation of the reservation and will be credited only to the credit card used for payment.

Depending on your bank and processing times, the amount may appear in your account within 3 to 10 business days. No reservation will be eligible for a refund in the following situations:

o A reservation marked as Non-Refundable;

o A reservation canceled late (outside the time limits applicable to the terms of the selected rate);no o No-Show reservation.

For more information, please refer to our Terms and Conditions.

Your credit card information is required to confirm your online reservation, unless otherwise specified at the time of booking. This step ensures the validity of your reservation: the card used must be valid on the date of your stay.

Depending on the rate type selected (see the terms and conditions of the reserved rate), a partial or full payment may be required at the time of booking (with immediate charge). This information is specified at various stages of the booking process as well as in the payment section.

Our booking system prioritizes security above all else, allowing you to enter your information with complete confidence. For more information, please see the article “Is the payment secure?”

Please note: Upon arrival at our guesthouse, you must present the card used to guarantee or prepay the reservation. For further details, please refer to the payment terms listed in the “Payment” section of the Terms and Conditions.

Payment terms may vary depending on the rate selected. Some require full payment before arrival, while others may require a partial payment. Please carefully review the terms and conditions associated with the rate you have chosen.

If you would like to pay the balance for your stay before your arrival, please contact our Ambassadors by email at contact@uneautrechambreparis.com.

Please note: Upon arrival at our homestay, you must present the card used to guarantee or prepay your reservation. For more details, please refer to the payment terms outlined in the “Payment” section of the Terms and Conditions.

We apologize for the inconvenience. Please contact our Ambassadors by email at contact@uneautrechambreparis.com. They will review all the necessary details to resolve your request promptly.

When making an online payment, the accepted payment methods will be displayed during the relevant step (Visa, Mastercard, AMEX).\To find out which payment methods are accepted at the hotel or to get assistance, please contact our Ambassadors by email at contact@uneautrechambreparis.com or by phone at +33 (0)1 48 05 77 76. They will go over the necessary details with you to help you finalize your reservation.

To prevent fraud and ensure optimal privacy, our company uses the 3-D Secure payment system. Authentication is not automatic and depends on several factors specific to the card being used.

The padlock icon displayed in your browser confirms the site’s security. Our payment page uses SSL encryption, one of the best solutions for securing transactions. All data you enter is automatically encrypted during transmission.

After entering your banking information, you will be redirected to a page generated by your bank to verify the cardholder’s identity (this authentication step varies by bank).

Once authentication is validated, your payment is confirmed and your reservation is finalized. A booking confirmation will then be sent to you.

Our front desk is open 24 hours a day, 7 days a week to welcome you and answer any questions or requests you may have.

Our establishment does not have private parking. However, if you are arriving by car, you can park at the Interparking du Temple, open 24 hours a day and located at 132 Rue du Temple – 75003 Paris, just a 5-minute walk from our family home, or at the Parking Indigo Paris Saint-Martin, open 24 hours a day and located at 254 Rue Saint-Martin – 75003 Paris, a 4-minute walk away.

Despite all the love we have for them, our pets are not allowed in our family home.

There are three metro stations near our family home, each served by several lines:

• Arts & Métiers – Lines 3 & 11 (2-minute walk)

• Réaumur Sébastopol – Lines 3 & 4 (5-minute walk)

• République – Lines 3, 5, 8, 9 & 11 (10-minute walk)

Yes, our Ambassadors will be happy to store your luggage if your room isn’t ready upon arrival or after you’ve checked out. They’ll take good care of your belongings so you can fully enjoy your day in Paris.

No, for security reasons and due to limited space, the luggage storage service is available only to guests staying at our guesthouse, from the day of arrival until the day of departure.

Yes, our Ambassadors will be happy to receive and hold your package until your arrival. Please note, however, that your first and last name must be clearly marked on the package, and due to limited space, we cannot accept packages earlier than seven (7) days before your arrival.

Rooms are available from 3:00 PM on the day of your arrival. If you arrive earlier, our Ambassadors will be happy to store your luggage until your room is ready.

Early access may be available depending on availability and may incur additional charges.

Upon your arrival, a pre-authorization of €150 will be placed on your credit card. This is not a charge, but a temporary hold. This pre-authorization covers any expenses incurred during your stay (minibar, additional services, beverages) and protects the hotel in the event of accidental damage to the room or common areas, or in the event of a violation of the no-smoking/vaping policy in the room, to cover restoration costs.

The pre-authorized amount is released by our Ambassadors at the end of your stay, after your room has been inspected and all charges have been settled.

This procedure is standard practice in the hotel industry and ensures a peaceful and worry-free stay for all our guests.

You may have a guest stay in your room, provided the room’s maximum occupancy limit is not exceeded. For security reasons, your guest must check in at the front desk.

If your guest stays overnight, they must pay the applicable visitor’s tax.

For safety reasons, it is strictly prohibited to exceed the maximum occupancy limit for each room.

Most of our rooms can accommodate up to two people (including adults, children, and infants). For more information, please contact our Ambassadors by phone at +33 (0)1 48 04 77 76 or by email at contact@uneautrechambreparis.com.

For safety reasons, children aged 0 to 13 must be accompanied by an adult in the room. For guests aged 14 and older, legal guardians must be present at the hotel during the stay and remain fully responsible.

This information must be provided in advance so that our team can prepare the room accordingly (e.g., removal of alcoholic beverages).

The hotel does not permit unaccompanied minors to stay.

We can provide a crib only in our "Deluxe" Double Room category. A high chair and a changing pad are also available upon request.

Yes, Wi-Fi is provided and available in all common areas of our family home, as well as in all our rooms.

Yes, our guesthouse is 100% smoke-free. Smoking and/or vaping are strictly prohibited in the rooms (even with the windows open) and in common areas, to ensure a healthy and comfortable environment for all our guests and Ambassadors.In the event of non-compliance, the €150 pre-authorization held at check-in will be charged by the hotel to cover the cost of cleaning the room, and management reserves the right to ask you to leave the property on the same day, without any right to a refund.

To ensure your utmost comfort during your stay, the hotel offers the following amenities and services (non-exhaustive list):

• Free Wi-Fi;

• Breakfast served in the dining room daily from 7:00 AM to 12:00 PM;

• Breakfast served in your room daily from 8:00 AM to 11:00 AM;

• Bar open from 2:00 PM to midnight;

• Complimentary tea, coffee, still and sparkling water throughout your stay;

• Concierge service – also available online;

• Train Station & Airport Transfer Service – Operated by our partner Welcome Pickup;

• Laundry service (excluding dry cleaning);

• Iron and ironing board (upon request);

• Luggage storage service.

Yes, of course! Simply let our Front Desk Ambassadors know upon arrival, or our Food and Beverage Ambassadors during service hours. The charge will be added to your room bill.

If your reservation already includes breakfast, no action is required: it will be automatically added to your bill.

Each room is designed to offer comfort and convenience. Among the amenities and services available (non-exhaustive list):

• Free Wi-Fi;

• Individual air conditioning and heating;

• Smart TV with access to Netflix, Prime Video, and Deezer (a personal account is required);

• Minibar with complimentary bottled water;

• Complimentary tea and coffee set;

• Safe;

• High-end bathroom amenities;

• Hair dryer;

• Bathrobes and slippers;

• Daily housekeeping service;

• Direct-dial telephone (charges apply).

All of our rooms have a shower.

Yes, there is an elevator that serves all floors, except for the 6th floor, which is accessible only from the 5th floor via a staircase with 15 steps.

All reservations are guaranteed by full or partial prepayment.

In the event of a late arrival, we strongly recommend that you notify our Ambassadors in advance by email at contact@uneautrechambreparis.com or by phone at +33 (0)1 48 04 77 76.\This allows us to hold your room beyond the standard check-in time. If you do not check in by 10:00 AM the day after your arrival date, and without prior notice, your reservation will be considered a no-show. In this case, any prepaid amounts will not be refunded.

Rooms must be vacated by 12:00 PM on the day of departure.

Late check-out may be offered at the management's discretion and may incur additional charges.

We accept the following forms of payment at our bed-and-breakfast: cash, Visa, Mastercard, and American Express.

Your invoice will be emailed to you on the day of your departure. If you would like a paper copy, please ask one of our reception staff.

Yes, we can issue an invoice for your company. Please submit your request to our Reception Ambassadors before or during your stay, specifying the services and products in question.

Please note: Services and products cannot be modified once the invoice has been paid and numbered.

You can request your invoice from our team by phone at +33 (0)1 48 04 77 76 or by email at contact@uneautrechambreparis.com.

To help us process your request, we will ask you to provide your first and last name, email address, and dates of your stay.

We value your feedback greatly, as it helps us continuously improve the quality of our services.

We would appreciate it if you could take a few moments to share your experience by completing the satisfaction survey sent to you via email after your stay, or by contacting our Front Desk Ambassadors at contact@uneautrechambreparis.com. We also encourage you to post a review on our TripAdvisor or Google pages.

We sincerely regret any dissatisfaction you may have experienced and invite you to contact our management via email at direction@uneautrechambreparis.com so that we may find a solution.

If you do not receive a satisfactory response within sixty (60) days, or if you do not receive a response at all, you may seek mediation.\This service, facilitated by Médiation Tourisme & Voyage (MTV), is available for our establishment. Our guests may refer the matter to the Mediator within twelve (12) months of their initial complaint.

Mediator’s contact information:

• Mediator: Médiation Tourisme & Voyage (MTV)

• Mailing address for complaints:

MTV MEDIATION TOURISME VOYAGE

P.O. Box 30958

75383 PARIS cedex 08

• Email for filing a complaint: info@mtv.travel

If you have left a personal item at our family home, please contact our Reception Ambassadors by email at contact@uneautrechambreparis.com or by phone at +33 (0)1 48 04 77 76.

Please note: Any shipment of a lost item is subject to a fee, which will be your responsibility.